Studio Santé Policies

Arrival Time
To ensure safety, we kindly ask all new clients to arrive at least 10 minutes before class begins. This allows time for a brief introduction to the format and completion of the required liability waiver. If you are new to the Megaformer and cannot arrive 10 minutes early, you will not be able to participate in the class.

What to Bring
For Lagree (Megaformer) classes, grip socks are required. You may bring your own or purchase a pair at the studio. For sculpt, mat Pilates, and vinyasa yoga classes, you will need to bring a yoga mat and a water bottle. Electrolytes are encouraged, as these are heated classes.

Heated Classes: How Hot Is It?
All heated classes use infrared heat, which warms the body from the inside out. Standard heated classes range from 96 to 100 degrees Fahrenheit, while warm classes are set between 90 and 96 degrees Fahrenheit.

Showers?

We have 3 showers if you need to quickly rinse off before or after class.

Cancellation Policy
Late cancellations or no-shows will incur a $20 fee, which will be charged to the card on file. For those with an unlimited membership, a $20 no-show or late cancellation fee will also apply. Cancellations must be made at least six hours before class to avoid penalties. Arriving 15 minutes late is considered a no-show, and clients will be charged $20 and forfeit their class credit. No exceptions will be made to this policy.

Outstanding Account Balances
In the event of an outstanding balance on your account due to billing issues, a member of our team will contact you to resolve the issue. Failure to clear the balance within the specified timeframe may result in a temporary suspension of booking privileges. Once the balance is resolved, your account will be reinstated, and you will receive an email confirmation.

ClassPass & Third-Party Bookings
Reservations made through ClassPass or any other third-party platform are subject to the fees and policies determined by the respective third party. Studio Santé’s six-hour cancellation policy applies universally to all reservations, including those made through third-party platforms. As Studio Santé does not manage or adjust these bookings, all inquiries regarding third-party reservations should be directed to the original platform.

First-Time Visitors
First-time visitors must arrive at least 10 minutes before class. Late arrivals will not be admitted due to safety reasons, and no refunds or class credits will be issued for first-time clients who arrive late. Grip socks are mandatory for all Lagree classes.

Private Sessions
For private training inquiries, please email us at info@studiosantedallas.com. Our standard cancellation policy applies to all private sessions.

Discount Programs
We offer a student and teacher discount of 15% with valid ID and a current class schedule.

Thank you for respecting our studio policies. We look forward to seeing you at Studio Santé.